Healthcare · Web Platform — 2024
Aurora Health
ClientAurora Health Group
RoleUX Architect
Timeline8 months · 2024
PlatformResponsive Web
Aurora's patient portal was where empathy went to die. We mapped every patient journey from diagnosis to recovery and rebuilt the platform around three plain-language hubs.
Post-launch, task completion for booking appointments rose from 61% to 94% — proof that clarity is a feature, not a finish.
- 94%Task completion
- +61NPS points
- 3×Faster booking